Refund Policy

1. Introduction

At KLORY, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which you may return products purchased from www.klory.in and request a refund. Please read this policy carefully before making a purchase.

2. Eligibility for Refunds

We offer refunds for products that meet the following conditions:

• The product is defective, damaged, or not as described upon delivery.
• The return request is made within 7 days of receiving the product.
• The product is unused, in its original packaging, and in the same condition as when received.

Non-returnable items include:

• Products that have been opened or used.
• Products damaged due to improper handling by the customer.
• Products purchased during a clearance sale or marked as non-returnable.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer service team at kloryhelio@gmail.com within 7 days of delivery, providing your order number and reason for the return.
• Our team will provide you with a return authorization and instructions for shipping the product back to us.
• Pack the product securely in its original packaging and ship it to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.

4. Refund Processing Time

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 5-7 business days to the original payment method.
• Shipping costs are non-refundable unless the return is due to our error.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at kloryhelio@gmail.com with photos of the issue. We will arrange for a replacement or refund, including covering return shipping costs, if applicable.

6. Cancellations

Orders may be canceled before they are shipped. To cancel an order, contact us at kloryhelio@gmail.com as soon as possible. If the order has already shipped, you will need to follow the return process outlined above.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us at kloryhelio@gmail.com.